As you’ve been reading I’m moving to Austria and have spent the last month or so packing up the house. My Pro Arte brush finally gave up the ghost so I dove into my stash to get a new brush. I must explain here, because I’m moving into the middle of nowhere with no initial income I’m building a little stash of supplies to tide me over until better times.
The first brush I picked up was a Revell Painta Luxus. Bad mistake, this brush just does not hold a point. A touch of paint and I might as well be using a chimney sweep’s brush.
As I’d bought it some months ago from Modelzone there was no way I could return it. There was only one thing for it, contact Revell direct. I sent of an eMail to Revell.de expecting a polite rebuff. Within twenty four hours I’d received a reply from Annette in their German office who promised to send out a replacement.
Two days later the replacement arrived.
Do they have quality control? It was exactly the same.
Another eMail sent off to Annette. Another brush promised.
I had thought that Revell was a purveyor of quality products for the modeller. Let’s see.
Well I got a new parcel in the post today. Opened it up and there were four brushes inside. Three were useless and one might pass muster, just.
This is such a pity, Revell’s customer service has been exemplary, why can’t the product match?